Terms of use

1.Who we are, and what this document covers

auto-m.md belongs to:

• DENSOF AUTO-M S.R.L.
• IDNO 1025600061289
• str-la Burebista 15, of. 410, Chisinau, Republic of Moldova
• Email: sales@auto-m.md
• Phone: +373 79 934 907
• Hours: Mon–Fri 09:00–18:00, Sat 10:00–14:00

These terms cover the use of the site. Importing a car is governed by a separate written contract, signed before any bidding. Where the contract differs from this page, the contract prevails.

How we handle personal data is set out in the privacy policy, linked in the footer of every page.

2.What this site does, and what it does not

In short: the site is a shop window and a way to reach us. The deal is not concluded here.

What the site does not do: it does not sell cars online, does not take payment for a deal, does not bid on your behalf without a contract and a limit you have confirmed, does not file customs paperwork, and does not replace the contract.

3.The catalogue and the lot data

Lot information — photographs, mileage, damage type, paperwork, current bids — comes from US auctions, European platforms and partner catalogues. We do not create it and cannot vouch for its completeness or accuracy.

• the catalogue refreshes periodically, so a lot may already be sold, withdrawn or changed;
• bids and auction status change in real time on the platform side;
• the damage type and the kind of title are stated by the platform under its own classification rules;
• CARFAX and AutoCheck reports rest on what organisations reported into the database; no report guarantees that every incident and repair was recorded.

That is why we inspect a lot separately before bidding, and why a lot appearing in the catalogue means neither that it is available nor that we will be able to buy it.

4.The calculator: a preliminary estimate, not an offer

The calculator uses the official duty, excise and VAT rates and a typical shipping route. It is a preliminary estimate: it is not a public offer within the meaning of the Civil Code and does not bind us to provide the service at the figure shown.

The final amount depends on the closing auction price, the platform fees, the state of dispatch and the route, the exchange rate on the day of payment, the vehicle documents, and the rates in force on the date of customs clearance.

The calculation does not include:

• bank transfer and currency conversion fees;
• storage at the yard or port beyond the free period;
• special handling, repairs and registration;
• charges under the exact tariff code, which is determined at declaration.

Figures hold as at the date of the calculation. The final estimate is fixed in the contract, after the vehicle has been checked.

5.Your enquiry, and what happens next

So that we can reply, the form requires your name, phone and email. Everything else is optional.

Sending an enquiry creates no contract and binds nobody. We confirm receipt and contact you during business hours. A contract exists only once terms are agreed and it is signed.

Please give real contact details, and do not send someone else personal data without their knowledge.

If you write to us on Telegram, WhatsApp or Viber, that conversation is governed by those services, over which we have no control.

6.Your account

• registration is optional: an enquiry can be sent without it;
• you can sign in with a password or with a Google account;
• you are responsible for keeping your password safe and for what is done under your account; tell us at once if you lose access;
• profile details must be accurate: the deal paperwork is drawn up from them;
• we may restrict access if an account is used to get around the site limits, to deceive, or to harm other users;
• you can delete the account by writing to sales@auto-m.md; some data we are required by law to keep — the periods are in the privacy policy.

7.Payment

Payments under an import contract are not made on the site. All payments for a deal go by bank transfer to the account of DENSOF AUTO-M S.R.L., using the details in the contract and the invoice.

Topping up your balance by card in the account does not currently work: the payment gateway is not connected and the attempt ends in an error. A VIN report can only be ordered while your balance, funded another way, covers it. Until the form is switched on, treat this as unavailable.

We never ask you to transfer money to a personal card or an individual account, and we never send payment details outside the contract. If you receive such a message in our name, it is fraud — tell us at sales@auto-m.md.

8.Consumer rights and withdrawal

If you are an individual ordering the service for personal use, you are a consumer, and your rights are protected by Law no. 105/2003 and Law no. 8/2016. Nothing in these terms removes or limits them.

A contract concluded at a distance can, as a rule, be withdrawn from within 14 calendar days without giving a reason. That rule has exceptions, and in our work they apply often, so we name them plainly:

• if you asked us to begin at once and confirmed that you lose the right of withdrawal once the service has been fully performed, you cannot withdraw after performance;
• a car bought to your order against a particular lot is selected to your requirements and falls under the exception for goods made or selected to the consumer specifications;
• winning an auction creates an obligation to pay under the platform rules: refusing after a win can bring a platform penalty, an account block, or loss of the deposit.

That is exactly why the contract is signed before bidding and why you confirm the maximum bid: a manager may recommend a limit but does not exceed the agreed figure on their own. We discuss the consequences of refusal before the bid, not after it.

9.Liability

We are answerable for the services we took on under the contract, to the extent the contract and the law provide.

We are not answerable for what does not depend on us:

• decisions of customs, tax and registration authorities, and changes in legislation;
• the acts of auctions, brokers, carriers, ports and banks;
• the accuracy of information received from platforms and from VIN report providers;
• force majeure, including strikes and weather or port restrictions;
• decisions you take on the basis of a preliminary estimate without a manager confirming it.

We do not, however, limit liability for intent or gross negligence, for harm to life and health, or for breach of consumer rights: under Moldovan law such clauses are void, and we do not write them.

The site may be unavailable from time to time for maintenance or through a fault. We try to give notice of planned work in advance.

10.Rights in the site content

The text, structure, design, logo, calculation method and reference material belong to DENSOF AUTO-M S.R.L. and are protected by Law no. 139/2010 on copyright and related rights.

Lot photographs and descriptions belong to the auctions and data providers; on this site they present those parties offers.

• you may quote the material with the source named and an active link to the page;
• you may not copy the catalogue whole or systematically, including by automated means;
• you may not use our name, logo or material in a way that suggests you are acting on our behalf.

11.How the site may not be used

• disrupting the site: load-generating requests, getting around rate limits, password attacks;
• harvesting data by automated means beyond what robots.txt permits;
• passing yourself off as another person or as one of our staff;
• sending malicious code or other people personal data through the forms;
• using the site for anything prohibited by the law of the Republic of Moldova.

Where these are breached we may restrict access to the site or to the account. Whoever caused the damage answers for it.

12.Third-party sites and services

The site links to and connects with other parties services: auctions, VIN report providers, messengers, analytics, Google sign-in. They have their own rules and policies, we do not control their content and are not answerable for it. Which services are involved and what data reaches them is listed in the privacy policy.

13.Complaints and disputes

Write to us first at sales@auto-m.md — most questions are settled in correspondence. We reply within a reasonable time, and to consumer complaints within the time the law sets.

If no solution is found, you may turn to:

• State Inspectorate for the Surveillance of Non-Food Products and Consumer Protection (ISSPNPC)
• MD-2012, Chisinau, str. Vasile Alecsandri 78
• Phone: (022) 515 151, (022) 501 981
• Email: secretariat@isspnpc.gov.md
• Website: consumator.gov.md

These terms are governed by the law of the Republic of Moldova, and disputes are heard by the courts of the Republic of Moldova. For consumers this does not remove the right to bring a claim at their place of residence where the law allows it.

14.Changes to these terms

We may update these terms — when the services or the law change, for instance. The version date is at the top of the page, and the version in force is always at this address. By continuing to use the site after a change you accept the new version. A contract already signed is governed by the terms in force when it was signed.