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The process from request to handover

How buying and delivering a car works

A transparent process from vehicle requirements to key handover in Moldova or Transnistria.

Quick answer

Buying a car abroad involves several legal, financial, and logistics operations. A safe process starts with an overall budget and document checks, not with a bid on an appealing lot. AUTO-M assists with selection, verification, purchase negotiation, transport, and document preparation — the specific duties of each party and payments are fixed in the contract.

What to determine before starting the search

  • the desired make and model;
  • acceptable production years;
  • engine and drivetrain type;
  • mandatory equipment;
  • acceptable damage;
  • a limit on restoration spending;
  • the overall budget after delivery and mandatory payments;
  • the future clearance location — the Republic of Moldova or Transnistria.

Eight stages of the deal

  1. Request and agreeing on criteria

    The manager clarifies requirements and separates mandatory parameters from preferred ones: document type, maximum mileage, acceptable damage level, key availability, maximum bid.

    Result: a written selection brief and an agreed budget limit.

  2. Selecting options

    For the USA, Copart, IAA, and, where accessible, Manheim lots are considered; for Europe, offers from the relevant markets. Vehicles should not be shortlisted just because the current bid looks low.

    Result: a short list of options with pros, risks, and expected costs explained.

  3. Checking the VIN, documents, and condition

    The VIN is checked against the vehicle listing. CARFAX and AutoCheck help surface recorded events but do not replace an inspection and do not guarantee complete data.

    Result: a decision to "approve for bidding," "approve with restrictions," or "reject."

  4. Preliminary budget and maximum bid

    Before bidding, a substantiated preliminary budget is prepared, accounting for fees, logistics, and clearance. The client confirms the maximum bid — if bidding exceeds the limit, participation stops or new consent is requested.
  5. Purchase, contract, and payment

    The payment procedure depends on the platform and contract scheme. The client knows the payee, currency, fees, and refund conditions in advance.
  6. Vehicle release and transport to departure

    Once payment is confirmed, the platform releases the vehicle under its own rules. Timing is affected by title readiness, distance, and carrier availability.
  7. International transport and status tracking

    After loading, checkpoints are recorded: the carrier taking custody of the vehicle, arrival at the departure port, loading, the transport document, and arrival at the destination port.
  8. Preparing for clearance and handover

    Before submitting documents, the VIN, price, specifications, and document set are checked. The procedure differs for Moldova and Transnistria. Once procedures are complete, the vehicle is handed over to the client under a handover act.

What the budget consists of at each stage

BlockWhat is taken into account
PurchaseThe maximum bid or the seller's price
FeesAuction, broker, and payment costs under the deal scheme
Domestic logisticsDistance and vehicle condition
International transportPort, format, and schedule
ArrivalPort, documentation, and land transport costs
ClearanceThe taxes and customs payments in effect for the chosen jurisdiction
RestorationA preliminary estimate based on available data

Client checkpoints

The client separately confirms:

  1. the selection brief;
  2. the specific vehicle;
  3. the maximum bid or price;
  4. the preliminary budget structure;
  5. the contract and payment schedule;
  6. the chosen clearance jurisdiction;
  7. any significant change in cost or route.

Documents that may be involved in the process

The set depends on the country, auction, and deal scheme: the contract, invoice, ownership document, proof of payment, transport and export documents, customs clearance documents, and a handover act. The final list is set for the specific deal.

Transport insurance

The lot payment procedure depends on the platform and contract scheme — payment details, fees, and liability for delays are fixed in the contract. If transport insurance is part of the deal, the contract specifies the insurer, covered risks, exclusions, and deductible.

In case of a delay, it is important to communicate not just the new timeline but also the reason, the responsible party, and the next checkpoint. Typical causes: waiting for the title, no space on transport, port congestion, or the need to verify documents.

Frequently asked questions

When does the contract need to be signed?
Before bidding and before transferring a significant amount. The contract should cover the parties, subject, scope of the service, fees, how the bid is agreed, payments, documents, liability, and termination rules.
Can I back out after winning the auction?
Winning usually creates a payment obligation under the platform's rules. Backing out can lead to penalties, a block, or loss of the deposit. These consequences should be discussed in advance, before bidding.
Who sets the maximum bid?
The client confirms it after the lot is checked and a preliminary calculation is made. The manager may recommend a limit but should not exceed the agreed value on their own.
When is the final cost known?
Part of the cost is determined after purchase and once documents are received. Customs payments are confirmed against the vehicle's data and the rules in effect on the clearance date. Before bidding, it is correct to speak of a range and assumptions rather than a fixed amount.
How is the vehicle tracked?
The tracking format depends on the carrier on the specific route. The client receives confirmed statuses and available transport document numbers.
What happens if actual costs increase?
The contract should set out a procedure for additional approval. Significant costs are not incurred without notifying the client, except for mandatory payments agreed in advance.

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