Question 1

How long does car delivery from the USA take?

Accepted Answer

On average, delivery from ports on the US East Coast to the transit port of Constanța takes 45–60 days. After unloading, delivery to customs in Moldova (Chișinău) or Transnistria (Tiraspol) is another 3–5 days.

Question 2

How is car customs clearance done in Moldova?

Accepted Answer

The calculation depends on the engine displacement, age, powertrain type, and customs value of the vehicle. Since January 1, 2026, VAT on passenger cars applies under general principles, and a separate road fee applies to electric vehicles — there are no more universal "0%" exemptions. A rough estimate can be made with the calculator on the homepage; the exact amount is determined under the rules in effect on the clearance date.

Question 3

How does customs clearance in Transnistria differ from Moldova?

Accepted Answer

Transnistria uses separate official rates and procedures that do not match the rules of the Republic of Moldova — the calculation for one jurisdiction cannot be carried over to the other. The current rate should be checked against the official calculator of Transnistria's State Customs Committee, not against figures from older materials.

Question 4

What guarantees does AUTO-M provide?

Accepted Answer

All stages of the transaction are fixed by an official contract. Before purchase we check the vehicle history (CARFAX/AutoCheck), photos, and damage type. The payment procedure and the terms of transport insurance, if included in the deal, are set out in the contract.

Question 5

Are there any hidden fees beyond the calculator estimate?

Accepted Answer

No. The calculator shows the full structure: lot price, auction fees, logistics USA → port → region, customs and AUTO-M commission. Exchange rates and tariffs are updated; the final estimate is confirmed by the manager before signing the contract.

Question 6

Is a deposit required and how is payment made?

Accepted Answer

A deposit is usually required to participate in bidding, which is credited toward the cost of the car. The payment procedure depends on the platform and contract scheme — the payee, fees, and deadlines are set out in the contract before bidding.

Question 7

What documents are needed for vehicle registration?

Accepted Answer

After customs clearance you receive the customs declaration, certificate of conformity (if required), sales contract and invoice. With these documents the car is registered with the competent vehicle registration authority of the Republic of Moldova, or the relevant body in Transnistria — confirm the exact document list and authority on the date you apply.

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